Frequently Asked Questions
Everything you need to know about your Lume beauty journey.
Are Lume products suitable for sensitive skin?
Yes, all our products are dermatologically tested, hypoallergenic, and formulated without harsh chemicals to ensure they are gentle on even the most sensitive skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Does Lume test on animals?
Absolutely not. Lume is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with suppliers who do.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.